Troubleshooting
“redirect_uri and application url must have matching hosts”
Section titled ““redirect_uri and application url must have matching hosts””The App URL in your Shopify app is wrong. Check that it is exactly https://onboarding-shopify.atelierdigitalai.com/ and that Allowed redirection URL(s) is https://onboarding-shopify.atelierdigitalai.com/auth/callback. Then release a new version of the app. See Phase 3.
“accounts.shopify.com refused to connect”
Section titled ““accounts.shopify.com refused to connect””Embed app in Shopify admin is checked. Uncheck it under URLs in the app’s settings, release a new version and try again.
“This topic contains protected customer data” (403)
Section titled ““This topic contains protected customer data” (403)”Shopify requires access to protected customer data for the order notifications. In your app, open API access, click Request access, select Protected customer data and leave all the optional fields unchecked. Then release a new version and connect again. This must be done for each app.
The store is connected but no products appear
Section titled “The store is connected but no products appear”The Atelier Digital team needs to finish your store’s configuration before the first full sync. Until then, product updates are received but not sent. Contact us to confirm that your store is fully set up.
Products have the wrong gender, age group or category
Section titled “Products have the wrong gender, age group or category”The mapping rules for your store don’t match how your products are tagged. See Mapping rules and send us examples of the affected products.
A product is missing
Section titled “A product is missing”Check whether it is a Shopify Product Bundle, which is skipped by default. Also note that deleted products are not removed from Atelier Digital automatically.
Still stuck? Contact the Atelier Digital team and include your store domain and a description of what you see.